Refund policy

At Straub's, we have stood behind the quality of our products since 1901. We want you to be absolutely delighted with your purchase. If something isn't right, we want to know so we can make it right.

General Return Guidelines (In-Store Purchases)

If you are dissatisfied with any item, please visit Customer Service within 7 days of purchase. Returns are subject to manager discretion, and the following guidelines apply:

  • What to Bring: Please bring the item and your receipt to the store. If an item has been partially consumed, the container or packaging with the barcode will suffice. For items sold by weight, the original receipt or barcode label is required.
  • Refund Methods: With few exceptions, we will reimburse you in the same way you paid.
    • If you do not have your receipt, or if you used multiple forms of payment/checks, the manager will determine the form of the refund (often a gift card for store credit).
    • Sales Tax: You will receive a sales tax refund for returns made in-store. Note that if you return an item to a different location than where it was purchased, the tax refund amount may vary. Tax-exempt purchases are not eligible for tax refunds.
  • Lost Receipts: If you do not have your receipt, we can attempt to look it up in-store within the return window. We can search by:
    • Total transaction amount, date, and approximate time.
    • The last four digits of third-party credit cards.
    • Transactions made using gift cards.
  • High-Value Returns: For issues regarding purchases in excess of $75, store management will consult with the respective department manager to find an acceptable solution.

Perishable Items & Freshness Guarantee

Due to the nature of our products, we generally cannot accept returns on food items, flowers, or prepared meals. However, your satisfaction is our priority.

  • The Guarantee: If your perishable item arrives damaged, spoiled, or not up to our high standards, we will happily offer a replacement or a refund.
  • Reporting: Please contact us or visit the store within 48 hours of purchase. Photos of damaged items are greatly appreciated to help us improve.

Nationwide Shipping Orders

We take great care to pack nationwide shipments with insulated coolers and ice where applicable.

  • Damage in Transit: If your package is delayed or damaged by the carrier, please contact us at onlinemarket@straubs.com with your order number. We will work with you to resolve the issue promptly.
  • Incorrect Addresses: Please double-check your shipping address at checkout. Straub's cannot accept responsibility for spoilage due to incorrect addresses provided by the customer or packages left unattended for extended periods.

Third-Party & Special Exceptions

  • Instacart Orders: Please report missing or damaged items directly through the Instacart app (under "Help" or "Report a Problem") as they handle these refunds directly. If you have a serious quality concern that Instacart cannot resolve, please contact the store manager.
  • Gift Cards: Physical and digital gift cards sold in-store or online are final sale. They cannot be returned or redeemed for cash or credit, except where required by law.
  • EBT Purchases: By law, purchases made with EBT cannot be returned for cash.
  • Prohibited Items: Refunds cannot be given on cigarettes or any other item where a refund is not permitted under applicable law.
  • Coupons: The refunded value will be the net cost shown on the receipt; coupons or discounts applied at the time of purchase will not be refunded.