"I wanted you to know how thoughtful your employees are and what personal attention they give the customer."
Here’s an email Trip received about our Town & Country location:
Dear Mr. Straub,
I just wanted you to know what a kind and conscientious act that one of your cashiers did today. Her name is Anne and I am sorry that I don’t know her last name but she always has a smile. She introduced me to Michel Design Works hand soap and for two months I have been waiting for this specific scent to come in and I would check every time I came in to see if it had arrived. I asked her to please hold one for me if it did. Today when I came to shop, the cashiers were excited to see me as only one bottle had come from the Kingshighway store and Anne saved it for me. I hadn’t been in for three days and she specifically saved it for me. It meant a lot to me and I wanted you to know how thoughtful your employees are and what personal attention they give the customer. The cashiers are the first and last people we see as we leave the store. Anne, Pat, Barb and others and the gentleman never let the lines get long and are always courteous and helpful. I love shopping at this Straubs.